Services & products · For Patients
A compounding pharmacy prepares a medicine for one named patient, to the exact prescription a physician has written, when a ready-made product does not fit that order.
This page explains what that means and what happens next. It is general information, not medical advice, and it does not describe individual preparations.
Please read first
A valid prescription is always required. Nothing on this site can be browsed, selected, or requested as a product, and we cannot recommend a preparation to you.
Questions about whether a medicine is right for you belong with your physician. Questions about how your order is prepared and delivered, we can answer.
What compounding is
Your medicine is made after your prescription arrives, for you specifically. It is not taken off a shelf, and it is not made in advance.
Physicians commonly write a compounded prescription when a strength, a form, or an ingredient in a ready-made product does not suit the patient. Your physician decides that; the pharmacy prepares what is written.
Your physician sends the prescription. You do not need to send it yourself.
01
The pharmacist reads the prescription and confirms anything unclear with your physician before starting.
02
You are told what is being prepared, the cost, and when it will be ready. Payment is arranged before dispatch.
03
Your preparation is compounded and checked against the written order before it is released.
04
Temperature-sensitive preparations travel cold chain to handover. Coverage area and delivery window [TBD]
What this page will never do
Philippine rules restrict advertising prescription-only medicines to the public, and we agree with the principle behind them.
We do not list preparations, strengths, or brand names for patients.
We do not publish prices for prescription preparations.
We do not claim a compounded preparation works better than a commercial product.
We do not accept orders without a valid prescription from your physician.
Ask your physician
Why a compounded preparation rather than a ready-made one?
How should it be stored at home, and for how long is it good?
What should I do if a delivery is delayed?
Who do I call about a side effect — you or the pharmacy?
Ask the pharmacy
Call the pharmacy and we will tell you what we have received and what is outstanding. Please do not send health details by email or through a form.